The adoption of HCH quality management system is a strategic decision of HCH organization structure. It is specially designed for HCH particular products-bearings and the relative processes employed. The chart below shows HCH basic model of a process-based quality management system. HCH quality management system illustration below shows customers play a significant role in defining requirements as inputs. Monitoring customer satisfaction requires the evaluation of information to related with customer perception as whether the organization has met the customer’s requirements.

● Model of a process-based quality management system



The Quality Management System also serves the employees of HCH in applying its quality policy and pursuing the consistent achievement of quality and strategic goals. From order entry to design, manufacturing and servicing, activities are controlled in accordance with the commitments of the QMS.